Updated July 10, 2024

Neptunpearl.com Terms and Conditions

These Terms and Conditions are intended to regulate the terms and conditions under which the Neptunpearl.com store, a legal entity with NIF 510147267, with registered office at Av. Luísa Todi, 526 1ºdto, 2900-456 Setúbal, (hereinafter “Neptunpearl.com”), will be governed.

The Neptunpearl.com service consists of making available and supplying a set of products and/or services, in order to allow the user, who is assigned the status of customer, to order and purchase online the products presented therein.

By using Neptunpearl.com you imply acceptance and full agreement with all the parameters present in the Terms and Conditions described, as well as the Privacy Policy in force at the time you access Neptunpearl.com.

If you do not accept, partially or fully, any of the conditions stipulated, you should not make purchases at Neptunpearl.com. If you access Neptunpearl.com, you are committed and responsible for respecting the conditions set out on this page and in the Privacy Policy.

Neptunpearl.com reserves the right to update and change the Terms and Conditions without prior notice. You are advised to periodically check the Terms and Conditions to investigate any changes or updates.

Product and pricing information

Neptunpearl.com informs customers about the features, descriptions, images or videos of each product and/or service on each page made available. Neptunpearl.com is committed to making its products and/or services available in a clear manner and correcting possible errors that may occur as soon as possible.

Neptunpearl.com concisely presents the prices of each product and/or service, including VAT rates, shipping costs applied to each order and other additional costs that may be applicable.

Information about products, prices, content, images, videos, promotional campaigns and services may be updated and changed by Neptunpearl.com at any time.

Intellectual property

Neptunpearl.com is a registered online store, and the service provided is the responsibility of Neptunpearl, Lda.

The content, domain, information present and made available on Neptunpearl.com are the property of Neptunpearl, Lda or were granted to it, and are therefore protected by copyright and related rights. Any and all uses, reproduction, copying or dissemination of visual, audiovisual or written content is subject to prior approval by Neptunpearl.com.

The customer undertakes to fully respect the aforementioned conditions and rights, as well as to refrain from acts that may go against the law and rights such as copyright, related rights, among other legislation applicable to the use of images, videos, content, etc. without express approval from Neptunpearl.com. Neptunpearl.com cannot be held responsible for the possible misuse of such products.

Payment methods

Neptunpearl.com offers the following payment methods:

• Credit card
• ATM
• MB WAY
• PayPal

After payment is completed, Neptunpearl.com will carry out a standard check, so that the order can be processed and shipped. The customer will receive an email confirming that the order has been paid, as well as the corresponding invoice.

Purchase conditions at Neptunpearl.com:

Product availability

All products and/or services available on Neptunpearl.com can be purchased, except in cases of stock shortages or limitations, as well as made-to-order products, whose availability may vary. Products may become unavailable without notice, but in such circumstances they will be appropriately identified on Neptunpearl.com.

If the product is no longer available after the purchase has been completed, Neptunpearl.com undertakes to contact the customer, by telephone or email, as quickly as possible in order to speed up the process with the same .

Fees and taxes

At Neptunpearl.com the prices shown are in euros, with the appropriate VAT and tax rates applied in accordance with current law, which are already included in the price shown.

Order cancellation

The customer may cancel an order placed while it is being processed. You are requested to inform Neptunpearl.com via the following email contact: info@neptunpearl.com.

If the cancellation request was made after the order had been shipped, it will be sent for delivery and the customer may choose to refuse to accept it. Neptunpearl.com is not responsible for possible delays in handling order cancellations.

Neptunpearl.com reserves the right not to process orders or refunds in cases of data inconsistency, fraud or customer misconduct, as well as for technical issues beyond Neptunpearl.com's control.

Claims

The customer may submit a complaint regarding any issue, act, information or service provided regarding Neptunpearl.com via email at info@neptunpearl.com.

Disclaimer

When creating and using an account on Neptunpearl.com, you are responsible for account maintenance, confidentiality and all activity arising from your account.

By creating a user account and placing orders, the customer expressly and unequivocally accepts the Terms and Conditions in their most up-to-date version.

Neptunpearl.com is not responsible for any information disclosed by third parties, technical failures or any other problems that prevent access and the proper functioning of the online store.

Neptunpearl.com is not responsible for possible damages, directly or indirectly related to the use, or inability to use, of the products and/or services made available, as well as for any delay or unforeseen circumstances in the delivery of orders.

PROCESSING OF PERSONAL DATA

Please check the Privacy and Cookies Policy.

APPLICABLE LAW – JURISDICTION

This contract is subject to Portuguese Law and current legislation.